Terms and Conditions

Terms and Conditions for House of Kaos

Last Updated: November 13, 2025

Welcome to the shadowed realm of House of Kaos, where gothic rituals and immersive nights ignite the soul. These Terms and Conditions ("Terms") govern your use of our website (houseofkaos.co.uk or vampireball.co.uk), attendance at our events (e.g., Vampire Ball, Underland Dinner), and interactions with our coven. By purchasing tickets, subscribing, or engaging, you agree to these Terms. If you disagree, the portal closes—do not proceed.

We may update these Terms; continued use means acceptance. For questions, whisper to info@houseofkaos.co.uk.

1. Ticket Sales & Purchases

  • Eligibility: Events are 21+ only—ID required. Tickets are non-transferable and personal.
  • Pricing & Payment: Prices (e.g., £65 for Vampire Ball) include entry; deposits (£10) are non-refundable. Full payment due by event date. We use secure processors like Eventbrite/Stripe—no refunds for no-shows.
  • Availability: Limited spots (e.g., 100 for Vampire Ball)—first-come, first-feast. No guarantees post-sale.
  • Cancellations/Refunds: Full refund if cancelled 30 days prior to the event (minus fees). Within 30 days, no refunds. Force majeure (e.g., venue closure) may postpone/refund at our discretion.
2. Event Access & Code of Conduct
  • Entry: Arrive in themed attire (e.g., vampire glamour for Ball)—casual wear (jeans/sneakers) may bar entry. No re-entry; lost tickets void.
  • Behaviour: Respect the ritual—no harassment, intoxication beyond grace, or disruption. Violations lead to ejection without refund. Photography for personal use only—professional/commercial needs consent.
  • Health & Safety: Disclose allergies/accessibility at booking. Events involve fog, low light, and alcohol—participate at your risk. No weapons or props that endanger.
  • Minors: Strictly 21+; no children or under-21s.
3. Liability & Waivers
  • Assumption of Risk: Events feature immersive elements (e.g., performances, crowds)—you waive claims against House of Kaos for injury, loss, or discomfort.
  • No Liability: We're not responsible for third-party actions (e.g., venues, bands) or unforeseen shadows (e.g., weather). Tickets are sold "as is."
  • Indemnity: You agree to indemnify us for damages from your actions.
4. Intellectual Property
  • All content (text, images, bios) is House of Kaos property—use for personal reference only. No reproduction without written consent. Event photos may be used for promo (opt-out via email).
5. Governing Law

These Terms are governed by English law. Disputes resolved in Newcastle courts. If any provision is invalid, the rest stands.

6. Contact & Changes

Summon us at info@houseofkaos.co.uk. We may amend Terms—check before each ritual. By entering our realm, you bind yourself to these shadows. Embrace the Kaos—wisely.