Yes — it’s how we build the world together. When you step into one of our feasts or balls, you’re not just buying a ticket, you’re joining the cast. Your outfit helps turn a room into a ritual, a dining hall into a crypt, a dancefloor into a storm at sea.

That said, comfort and access come first. If you have specific needs, email us at sarah@houseofkaos.co.uk and we’ll help you find a version of the brief that works for you.

Send us a photo or description and we’ll happily sanity‑check it. We care about story and silhouette, not price tags or designer labels. If it feels like you belong in the scene, you’re probably on track.

Yes. To keep the space safe and welcoming, please leave the following at home:

• Hate symbols, discriminatory imagery or violent slogans.
• Real weapons or realistic replica firearms of any kind.
• Oversized props that block sightlines or create trip hazards.

Exact timings will be on your ticket, but as a guide: doors usually open around an hour before the feast begins. Arriving in that window gives you time to check in, drink in the scenery and settle at your table.

Most events last between three and four hours from doors to final toast.

If you’re delayed, we’ll seat you at the next natural break in the story so we don’t disrupt the ritual. You may miss an opening moment, but we’ll bring you up to speed as best we can.

Most venues provide a cloakroom or safe area for coats, capes and umbrellas; full details are in your pre‑event email. Smoking and fresh‑air breaks are usually possible — just follow staff directions for re‑entry so we can keep everyone safe.

In most cases your ticket includes your seat at the feast, the full set menu for the night and the core immersive experience. Some drinks and upgrades may be extra — check your specific event page for details.

We will always do our best. Let us know your needs when you book, or email sarah@houseofkaos.co.uk with your booking reference at least a few days before your event so we can speak to the kitchen.

Yes. We want our realm to be just as magical if you don’t drink. Most of our cocktails have non‑alcoholic counterparts and there are always soft options at the bar.

Always. Mobility aids, flat footwear and sensory adaptations are never in conflict with our dress code. Your safety and comfort come first, and we can help you style any aids into the look if you’d like.

Accessibility varies by venue, but wherever possible we work with spaces that offer step‑free access and accessible toilets. Check your event page for specific notes, or email us and we’ll talk you through the layout.

Expect music, crowd noise, theatrical lighting and occasional effects such as haze or flashes. If you have sensory needs, let us know in advance so we can suggest the best seating area or dial back elements where possible.

Very. Our guidelines are about theme, not gender or body shape. Fabrics, layers and accessories can always be adapted for temperature, movement or sensory comfort. Reach out to sarah@houseofkaos.co.uk with your needs and booking reference and we’ll plan with you.

Unless otherwise stated, House of Kaos events are 18+ due to the themes, language and presence of alcohol. If a specific event allows younger guests, this will be clearly marked on the ticketing page.

Expect stylised horror, occult imagery and occasionally blood, menace and innuendo, but not real violence. If you are worried about specific triggers, email sarah@houseofkaos.co.uk before booking and we can talk you through the tone of your chosen event.

In most cases, yes. If you can no longer attend, email us with your booking reference and the new guest’s name. We’ll let you know what’s possible for your specific event.

Refund terms can vary between events and venues, so always check the ticketing page. As a rule, we’ll be as flexible as we can while still paying our performers, crew and partners fairly.

If we have to change plans due to circumstances beyond our control, we’ll contact you as soon as possible with options such as new dates, credit or refund depending on the situation.

Not at all. Most of our guests are first‑timers or occasional adventurers. You don’t need acting skills or improv experience; you just need a willingness to dress up, lean into the atmosphere and respect the people around you.

Our team and performers are there to guide you. If you’re ever unsure, ask a member of staff and we’ll help you find your footing in the chaos.