EVENT FAQs
Thinking of stepping into the Kaos? Here’s everything you need to know before you join us for our feasts, balls and ritual gatherings.
Before You Book
What kind of events do you run?
We conjure immersive, story‑driven experiences: reanimation‑themed dinners, gothic costume balls, one‑night‑only rituals, private feasts and bespoke horrors for brands and private clients. Each event blends theatre, storytelling, food, drink and carefully curated chaos.
Is there an age limit?
Unless stated otherwise, our public events are strictly 21+. Some private or corporate events may have different age requirements depending on the brief and venue. Please bring valid photo ID – we reserve the right to refuse entry if ID cannot be provided.
Where do your events take place?
We are based in Newcastle upon Tyne and work across the North East and beyond. Public events usually take place at partner venues in and around Newcastle; private and corporate events can be staged at your venue, one of our partner spaces, or a suitably atmospheric location we source with you.
How do I get tickets?
All tickets are sold through our Upcoming Events page. Follow the link for the event you’re interested in to see remaining availability and booking options. For private or corporate bookings, use the enquiry form on our Private Events page.
On the Night
What time should I arrive?
Doors open at the time stated on your ticket. We recommend arriving 15–20 minutes early to find your seat, absorb the atmosphere and grab a drink before the ritual begins. Latecomers may be held outside until a suitable break in the performance.
What should I wear?
Each event has its own dress suggestions, which you’ll find on the event listing and in our Dress Code. In general, think dark, dramatic and comfortable enough to move, eat and dance in. We love to see creativity – but please avoid real weapons, culturally appropriative costumes and anything that could harm other guests.
Is food and drink included?
It depends on the event. Some gatherings include a full multi‑course feast with drinks pairings; others are tickets‑only with food and drink available to purchase on the night. Full details are listed on each event page – if anything is unclear, contact us before booking.
Can I take photos or film?
We encourage guests to capture the magic – but not at the expense of the experience. Flash photography and continuous filming during key performance moments may be restricted. Our team will announce any specific photography rules at the start of each event.
Dietary, Access & Safety
I have dietary requirements – can you cater for me?
In most cases, yes. Our feasts are designed to be flexible and we regularly cater for vegetarian, vegan, gluten‑free and other common requirements. Please include full details when booking, and no later than the deadline stated on your ticket confirmation, so our chefs have time to work their magic.
Are your events accessible?
Accessibility varies by venue, but we are committed to making our events as inclusive as possible. Many of our spaces have step‑free access and accessible facilities; some include strobe lighting, loud soundscapes or atmospheric fog. If you have specific access needs, please contact us before booking so we can advise on the particular event and venue.
Will there be strobe, loud noise or intense themes?
Many of our experiences include theatrical lighting, sound design, references to death and the macabre, and occasionally staged blood effects. We will flag strong content, strobe use and other potential triggers on the event page wherever possible. If you’re unsure whether an event is right for you, please reach out and we can talk through the details.
What is your approach to guest safety and behaviour?
We want every guest to feel safe and welcome in our spaces. We operate a zero‑tolerance policy on harassment, discrimination and aggressive behaviour. Our team and venues reserve the right to refuse entry or remove guests whose behaviour threatens the safety or enjoyment of others, without refund.
Tickets, Refunds & Changes
Can I get a refund if I can’t attend?
Tickets are generally non‑refundable once purchased, except in the unlikely event that we cancel or significantly reschedule an experience. Please check the specific refund terms listed on your ticket provider at the point of purchase.
Can I transfer my ticket to someone else?
In most cases, yes – you may pass your ticket to another guest, provided they meet the age requirements and any other conditions for the event. Some events may require you to update attendee names in advance; full details are provided by the ticketing platform.
What happens if an event is postponed or cancelled?
If we need to postpone or cancel, we will contact all ticket‑holders via email as soon as possible with your options, which may include transfer to a new date, credit towards another event or a refund, depending on the circumstances.
Still have questions?
If your particular nightmare isn’t covered here, reach out to us and we’ll be happy to help.
For general enquiries: hello@houseofkaos.co.uk
For private events & collaborations: events@houseofkaos.co.uk
